Pin Up Privacy Policy for Filipino Players

When you register and use pin up, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically gather technical data including your device type, browser, IP address, and session activity to ensure platform security and improve your experience. We may also collect information you voluntarily provide when contacting our support team, such as the content of your messages and any attachments you send. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

Your personal data is used primarily to create and manage your account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Transaction and gameplay data helps us detect unusual activity, prevent fraud, and ensure that our platform remains safe for all Filipino players. Where you have opted in, we may use your contact information to send you promotional offers and updates about new features — you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third parties for their own marketing purposes under any circumstances.

Pin up shares your personal information only with trusted third parties who are necessary for the operation of the platform, and only to the extent required for those specific purposes. Payment processors receive the financial details needed to complete your deposits and withdrawals in PHP, and they are bound by their own strict data protection obligations. Identity verification providers may receive copies of your submitted documents to complete the KYC process required under Philippine gaming regulations. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so. All third-party service providers we work with are contractually obligated to handle your data securely and in accordance with applicable data protection laws. We do not transfer your personal data to countries outside the Philippines without ensuring that adequate protections are in place.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their roles, and all such staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the integrity of our systems. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. While we take every reasonable precaution, no system is completely immune to risk, and we encourage you to use a strong, unique password and enable any available two-factor authentication on your account.

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Financial transaction records are typically retained for a minimum of five years following the date of the transaction, in line with anti-money laundering requirements applicable in the Philippines. Identity verification documents are kept for the period required by our licensing conditions and applicable regulations, after which they are securely deleted or anonymised. If you request account closure, we will begin the process of removing or anonymising your personal data, subject to any legal retention obligations that prevent immediate deletion. Data that is no longer required for any legitimate purpose is disposed of securely using methods appropriate to the sensitivity of the information. You may contact our support team at [email protected] to request information about the specific retention periods that apply to your data.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we have to retain it. You also have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity. We will respond to all valid requests within the timeframe required by applicable Philippine data protection law.

Pin up uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site so we can continue to improve it. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session. Analytical cookies help us understand which parts of the platform are most used and where improvements can be made, and these are processed in an aggregated, non-identifiable form wherever possible. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or allow external advertising networks to track your activity across other websites through our platform. For more information about the specific cookies we use and how to manage them, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered players via their registered email address or through an in-platform notification before the changes take effect. The date at the top of this page will always reflect when the policy was last updated, so you can check back here at any time. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to arrange account closure. We encourage you to review this policy periodically to stay informed about how we are protecting your information.